Making a Claim


At FIS Insurance Services we understand that lodging a claim with your Insurance Company can often be a stressful time, which is why our service includes monitoring your claim from beginning to end.

If you wish, you can lodge your claim directly with your Insurance Company, this can speed up the process as you can pass on all relevant details of the claim immediately. Claims Lines are available 24/7 so you don’t need to wait to lodge a claim. Once we are informed that a claim has been lodged for one of our clients we monitor it through every stage, right through to finalization to ensure that you, as our client, are happy with the process. Please find below a list of Insurance Companies and the number to call should you need to lodge a claim:

Are you insured with one of the following providers? If yes, click on the links below to lodge on-line or call them

  • 131 000
  • 132 480
  • 1800 112 481
  • 1800 684 669
  • 133 723
  • 131 437
  • 1300 888 073
  • 132 687


 Any occurrence that could likely give rise to a claim should be reported as soon as possible.

 What should I do if I have a vehicle accident?

 – Record the name, address, phone number, email address, licence number and insurer of other drivers involved, and the registration numbers of their vehicles.

 – Try to get names, addresses, phone numbers and email addresses of witnesses.

 – Notify the police as soon as possible.

 – If your vehicle is not driveable and you have comprehensive cover, arrange for it to be towed somewhere safe. Make sure you have the address details so that you can let us      know where your vehicle is located

Do not admit liability to a Third Party for loss, damage or injury.

For small losses your insurer will generally require you to obtain 2 quotes for repair/replacement.

You should take all reasonable precautions to prevent further loss, damage or liability. This may include carrying out emergency repairs.

Contact the Police as soon as possible to report any theft, attempted theft or malicious damage.

For large losses it is likely that your insurer will require an assessor be appointed. Please notify us immediately so that we can assist in this process.

If you have any queries regarding claims, please don’t hesitate to contact our office.